Optional Support Plans
Block Hours may be used for monthly maintenance, emergency service, phone support, or on-site support to suit your needs.
When you require technical support, place a call to Jay Kay Systems Consulting Inc.® regarding your issue and we will either assist you with the problem over the phone, remotely, or arrange an onsite call. Should your issue require on-site support, one of our Technicians will contact you within 4 hours of receiving your call, provided the request is received before 3:00pm, to schedule an on-site support appointment.
|Responce Time||On-Site Deduction||Phone Support Deduction||Expiry Date|
|4 hours||1 hour minimum, 30 minute increments thereafter||20 minute minimum, 20 minute increments thereafter||1 year from date of purchase|
Hours are available for purchase in 10-40 hour blocks
Jay Kay Systems Consulting Inc.® will track the Block Hours you have utilized. Once you have 2 hours remaining, we will send an optional renewal package for your convenience.
Please contact us for more information regarding Block Hours and Support